A digital foundation under pressure
Melbourne Health's Michael McCambridge, Director of Facilities Management, and Adriana Stormont, CAFM Project Director, explain how Trixi enabled the organisation to implement a digital working environment with IBM TRIRIGA and improve service response times during COVID-19.
Healthcare facilities teams had to respond quickly as clinical demand, cleaning requirements and operational priorities changed. A shared digital working environment gave teams a consistent way to receive, coordinate and monitor service activity.
The capability built before the pandemic helped Melbourne Health adapt processes without losing visibility of requests, responsibilities and response performance.
Supporting frontline services
- Faster visibility of service demand and changing priorities.
- Clearer coordination between facilities teams and healthcare operations.
- Better response information for managers during an evolving situation.
- A scalable digital base for ongoing facility and asset improvement.
Technology designed around care
The experience reinforced a simple principle: facilities technology creates value when it helps operational teams respond reliably and allows clinical staff to remain focused on patient care.